Struktur eines Anrufs

1. Greeting: „Good morning, Be Your World, this is [Name] speaking.“
2. Purpose: „I’m calling about…“ / „Could I speak to…?“
3. Clarify: „Could you please repeat/spell that?“ – „Let me just make sure I got that right…“
4. Action: agree next steps, deadline, responsibility.
5. Close: „Thank you for your call. Have a nice day.“

Nützliche Phrasen

• Connecting: „I’ll put you through to… / One moment, please.“
• Taking a message: „May I take a message?“ – „Could you spell your name, please?“
• Bad line: „I’m afraid the line is breaking up. Could you speak up?“
• Scheduling: „Would Tuesday at 10 a.m. CET work for you?“

Aufbau & Ton

• Subject klar: „Order #12345 – Delivery Date“
• Greeting: „Dear Ms/Mr [Surname],“ – neutral & höflich
• One topic per mail; kurze Absätze, klare CTA
• Closing: „Kind regards / Best regards“ + Signatur

Formulierungshilfen

• Request: „Could you please send… by [date]?“
• Apology: „We’re sorry for the inconvenience caused.“
• Follow‑up: „Just a quick reminder about…“
• Attachment: „Please find the file attached.“

Vorbereiten & leiten

• Invite: purpose, agenda, time zone, link
• Start: „Let’s quickly run through today’s agenda.“
• Moderieren: „Could we park this for later?“ / „Let’s hear from…“

Minuten & To‑dos

Agenda item → Decision → Action (Owner, Deadline)
Example: Pricing → 3% increase → Sales, 30 Sep
            

Sprachbausteine

• Agreeing: „I agree / That makes sense.“
• Disagreeing (polite): „I see your point, however…“
• Clarifying: „Just to clarify, do you mean…?“

Ablauf & Tipps

• Prepare: goals, limits, trade‑offs, BATNA
• Propose: „We could offer… if…“
• Bargain: „What if we…?“ – „In return, would you…?“
• Close: „So we’ve agreed on… I’ll send a summary.“

Formulierungen

• „From our perspective…“
• „We’d need a delivery by… to make this work.“
• „Let’s find a solution that works for both sides.“

Struktur & Signposting

• Opening: „Good morning, thanks for joining. Today I’ll cover…“
• Überleitungen: „First… Next… Finally…“ / „As you can see on this slide…“
• Closing: „To sum up… Any questions?“

Do’s & Don’ts

• Max. 6 Zeilen pro Folie, klare Grafiken
• Zahlen erklären (context first, then figure)
• Q&A steuern: „That’s a great question. The key point is…“

Büro / Office

Finanzen / Finance

Logistik / Logistics

Marketing

Meeting Agenda (30–60 min)

Title: _________________________________   Date/Time: __________
Attendees: ______________________________  Link/Room: __________
Agenda: 1) ______  2) ______  3) ______
Outcome needed: Decision / Update / Plan
            

Negotiation Summary (Follow‑up)

Thank you for today’s discussion. As agreed:
• Scope: _________________________________
• Price/Terms: ___________________________
• Next steps & owners (by mm/dd): ________
Best regards, [Name]
            

Presentation – Opening / Closing

Opening: Good morning, everyone. Today I’ll cover A, B and C.
Closing: To sum up, we recommend… Thanks for listening. Any questions?
            

Email – Polite Requests

Could you please … by [date]?
Would it be possible to …?
Please let me know if you need anything else.
            

signposting

Leitwörter in Präsentationen (first, next, finally…).

follow‑up

Nachfassen nach Meeting/Call per E‑Mail.

minutes

Kurzes Protokoll mit Entscheidungen & To‑dos.

BATNA

Best Alternative To a Negotiated Agreement (beste Alternative).

CTA

Call to Action – klare Handlungsaufforderung.

time zone

Zeitzone; im internationalen Kontext immer mit angeben.